Our Contact Details: -
National Lamps and Components
(A trading name of Cook Sixty Two Ltd)
Telephone: 01279 459632 / 01279 442266
Fax: 01279 442222
Email: s[email protected]
Registered Office: Manufactory House, Bell Lane, Hertford, SG14 1BP
Registered in England & Wales No. 05985953
Making a Purchase: -
Could not be easier, just browse our website and add any item that you wish to buy into the shopping cart. After you have finished your selection, click on the ‘checkout’ and you will be asked for a few details that we need to be able to complete your order. We accept Visa and MasterCard.
When confirmation is received, this is to indicate that we have received your order. It does not mean that a contract exists between us. We will email you our acceptance of you order once your credit card details have been processed by Paypal or Sagepay. We have included this term to protect us in case that a mistake has been made in pricing,or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
In case of a change of price, we will always contact you first to insure that the price is acceptable.
Shipping and Handling: -
We will action your order either the same day or the day after you place it with us, assuming it is a working day. (Monday to Friday 8.55am to 5:00pm)
Delivery Schedule: -
We try to despatch your order the same day we receive it. (Monday to Friday) We will deliver your order free of charge if your total order comes to £45.00 or more (Before VAT is added) otherwise the delivery charge is £3.98 Inc VAT . We will deliver to you either by Royal Mail Recorded/Un-Recorded delivery, or by parcel carrier, according to weight and value of the order. Certain items, such as long fluorescent tubes can only be transported by courier due to the length and delicate nature of the product. These products are normally pre-selected for an extra shipping charge of £5.79 ex VAT by our website, however, if any long fluorescent tubes do not pick up this extra delivery fee we will contact you to either take the extra payment or refund the order in full.
Delivery is usually within 72 hours or sooner depending on the time of day we receive your order. However, we do not despatch orders at weekends and bank holidays.
Please note we cannot deliver orders to PO Box addresses.
In the event that we are out of stock for a particular item, we will send everything but that item to you. Once the item comes into stock, we will then complete your order and, at NO extra delivery cost to you.
Back Orders: -
If your item is not in stock, we will back order for you. We will always email you with the option to cancel the order if you would rather not wait.
VAT Charges: -
For orders made from the UK or the EU 20.00% VAT is added.
VAT Number: 898 8173 45
Credit Card Security: -
We use Paypal and Sagepay to process our online transactions, whether you choose to use Visa, MasterCard or any other major card.
For millions of people PayPal and Sagepay is a trusted and secure way to pay, its e-commerce payment and security are now among the most advanced in the industry.
In reality, and online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online us highly encrypted using complicated logarithm combinations.
We guarantee your satisfaction. All of our products come with a 14-day no quibble guarantee.
National Lamps an Components does not disclose buyer’s information to third parties other than when order details are processed as part of order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Contacting Us: -
If you need to reach us, We monitor incoming emails continuously during office hours [email protected] .
Please email us using CONTACT link on the homepage or alternatively of fax us on 01279 442222. Alternatively you can write to us at:
National Lamps and Components
If you find you have a faulty/damaged item, please notify us and return this item back to us within 30 days for replacement or refund. This must be authorised by email before sending back to us.
Your rights to return goods are protected under the EU distance selling directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm